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Collection and Use of Customer Information.
We collect, retain and utilize information about customers to operate our business
and to make products, services and other opportunities available to those customers.
We obtain this information ("Information") about customers from a
variety of sources, including:
- Information we receive directly from a customer in applications and other
forms that the customer provides to us, and from our communications with the
customer, such as name, address, and social security number.
- Information we compile from the customer's transactions or experiences with
us or our affiliates, such as premiums and payment history and claims under
the policy.
- Information we receive from other sources, such as other insurers, consumer
reporting agencies, and health care providers.
How We Protect Information: We currently incorporate a system of passwords
and other appropriate physical, electronic and procedural safeguards to protect
against unauthorized access to potentially private information. We educate our
employees about the terms of this privacy notice and the importance of confidentiality
and customer privacy. Employees who gain unauthorized access or who otherwise
violate our privacy policy are subject to disciplinary action up to and including
termination.
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Information Disclosure:
Generally, Information about customers will not be disclosed by us to any external
organization. However, we may share Information about a current or former customer
under the following circumstances:
- To Marketing Service Providers and Joint Marketing Partners
- we may disclose Information to companies that perform marketing services
for us, and other financial institutions with which we have joint marketing
agreements.
- To our Affiliated Companies.
- To Other Third Parties - we may share Information with other non-affiliated
third parties as permitted by law.
Access to and Correction of Information: Generally, upon a customer's written
request, we will make available Information for the customer's review. Information
collected in connection with, or in anticipation of, any claim or legal proceeding
will not be made available. If a customer notifies us that the Information is
incorrect, we will review it. If we agree, we will correct our records. If we
do not agree, the customer may submit a short statement of dispute, which we
will include in any further disclosure of Information.
How To Contact Us: If, after reading this, a customer may have questions
about our privacy policy or Information contained in our files about the customer,
the customer may write to us at the following address: Explorer RV Insurance
Agency, 3250 Interstate Drive, Richfield, OH 44286-9000, Attention Customer
Service.
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